Return And Refund Policy
Do you want to return the item? No problem!
If you are not satisfied with your purchase, Hx Leather Products Company will be happy to handle your after-sales issues
We are committed to providing customers with a comfortable shopping and collaboration experience, as well as excellent customer service. However, if anything unpleasant happens, please pay attention to the following points and provide assistance：
- All exchanges or returns must be unused and in their original condition (including all original packaging).
- You must complete the exchange or return within 7 days from the date of placing the order. The customer is responsible for the cost of returning the product to us, while replacement products will be sent free of charge.
- Any price difference for product replacement will be refunded or charged accordingly.
- The original shipping fee given to you by IV will not be refunded.
- In most cases, we will pay for the shipping of your new product based on the location.
- Please contact us before returning/exchanging goods. Without prior notice, we will not process your refund or exchange request.
You must contact us within 7 days after receiving the purchase; The refund will be issued according to the original payment method.
You must contact us within 7 days after receiving the purchase; The refund will be issued according to the original payment method.
Logistics Transportation Policy
Shipping Time
We are committed to provide you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.
Verification
We will send you an confirmation email once your order is verified. After verification, in principle,the orders will not be cancelled during this period, considering handling process already start, but we will try our best to communicate with you via email or phone to find an good solution.
Processing
All orders are processed within 2-3 business days. Orders are not shipped or delivered on
weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please
allow additional days in transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or telephone timely.
Shipping
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Shipping charges for your order will be also calculated and displayed at checkout.
Shipment confirmation & Delivery
You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. The tracking number will be active within 24 hours.
Privacy Policy
This privacy policy is the privacy policy that we use uniformly, and all of our products and/or services are subject to this policy. In some of our other products and/or services, there may be specific privacy policies that specify how we use children’s information, and these specific privacy policies are an integral part of this policy; If there is any inconsistency between the specific privacy policy of these products and/or services and this policy, the privacy policy of that specific product and/or service shall prevail.
We collect your name, business name, address, email, phone number and payment details (such as credit card information) directly from you
And we use this information to provide services to you; for example, to identify you, contact you, serve you advertising and marketing, and invoice you. We also use this information to ensure we comply with legal requirements.
We collect data about the Hxlug.com websites you visit from your device.
We also collect information about how and when you access your account and the Hxlug.com platform, including information about th device and browser you use, network connection, IP address, and information about how you navigate the Hxlug.com interface.
We use this information to grant you access and to improve our services; for example, to make our platform interfaces easier to use. We also use this information to personalize our services to you; for example, by changing the order in which apps are displayed in the Hxlug.com App Store to show you apps that we think may be of interest to you. Finally, we use this information to provide you with advertising or marketing information.
Service Terms
This website is operated by Hxlug. Throughout the site, the terms “we”, “us” and “our” refer to Hxlug. Hxlug offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Hxlug.com Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our
